We’re hiring!

We’re looking for an office manager to join our team. While the primary role is administrative, there is scope to use your skills and extend the role into other areas such as marketing.

BTW – we have an amazing new website coming soon, so don’t be put off by the old one!

email greg@ripegroup.com to apply.

Position Overview

This role is responsible for ensuring the efficient day-to-day operation of the office, and to support the work of management and other staff. This position will perform administrative and office support activities for the team. Duties may include fielding telephone calls, receiving and direction visitors, word processing, creating and maintaining spreadsheets amongst other activities. Extensive software, skills, internet research abilities and strong communication skills are required.

Principal Duties and Responsibilities


  • Answer general phone inquiries using a professional and courteous manner
  • Direct phone inquiries to the appropriate staff members
  • Reply to general information requests with the accurate information
  • Greet clients/suppliers/visitors to the organization in a professional and friendly manner

Office administration

  • Use computer word processing, spreadsheets, and database software to prepare reports, memos, and documents
  • Sort incoming mail for distribution
  • Prepare and send outgoing mail and parcels
  • Forward incoming general e-mails to the appropriate staff member
  • Purchase, receive and store the office supplies ensuring that basic supplies are always available
  • Update and ensure the accuracy of the organization’s databases (ie. VISIO diagrman)
  • Provide secretarial and administrative support to management and other staff

Assisting with financial management

  • Use computer software to prepare invoices and financial statements
  • Code and file financial material according to established records management procedures
  • Process accounts receivable ensuring timeliness, accuracy of codes and appropriate backup
  • Administer petty cash according to established procedures
  • Assist with financial reports as required
  • Month end duties as required

Provide broad support

  • Run a daily ticket briefing – triaging and escalating as necessary
  • Weekly audit of infrastructure change to customers (ie. Webroot and Manage Protect licenses that have been supplied to customers)
  • Following up with team to ensure all hours worked are logged on timesheets
  • Running various weekly reports (ie. Labtech report looking at tickets accumulated verse tickets completed, Date charging)
  • Compiling and actioning general expenses and reimbursements
  • Chair weekly team WIP, preparing meeting agenda and supporting material for distribution
  • Create action list for staff from meetings

Required Attributes

Knowledge, skills and abilities

Proficiency in the use of computer programs for:

  • Word processing
  • Databases
  • Spreadsheets
  • Bookkeeping
  • E-mail
  • Internet

Proficiency in the use of office equipment:

  • Computer
  • Voice messaging systems
  • Fax
  • Photo copier

Personal characteristics

Administrative Assistants should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Default SSH Key Found in Many Cisco Security Appliances | Threatpost

Many Cisco security appliances contain default, authorized SSH keys that can allow an attacker to connect to an appliance and take almost any action he chooses. The company said that all of its Web Security Virtual Appliances, Email Security Virtual Appliances, and Content Security Management Virtual Appliances are affected by the vulnerability.

This bug is about as serious as they come for enterprises. An attacker who is able to discover the default SSH key would have virtually free reign on vulnerable boxes, which, given Cisco’s market share and presence in the enterprise worldwide, is likely a high number. The default key apparently was inserted into the software for support reasons.

Source: Default SSH Key Found in Many Cisco Security Appliances | Threatpost | The first stop for security news

SANS: https://isc.sans.edu/diary/Cisco+default+credentials+-+again!/19839

Samsung deliberately disabling Windows Update | Debugging and reverse engineering


If you have installed Samsung’s SW Update software then you MAY have Windows Update disabled EVEN AFTER the removal of Samsung’s SW Update software.

Check the Folder %ProgramData%\Samsung folder (usually C:\ProgramData\Samsung) and remove “Disable_Windowsupdate.exe“.  Also, check for any scheduled tasks that run this program.

Source: Debugging and reverse engineering: Samsung deliberately disabling Windows Update

[Update] more on the story here: http://venturebeat.com/2015/06/23/samsung-is-actively-disabling-windows-update-on-at-least-some-computers/

When Solid State Drives are not that solid | Milliseconds Matter

Broken SSDs with the Linux kernel (specifically Ubuntu 14.04) and TRIM support:

  • SAMSUNG MZ7WD480HCGM-00003
  • SAMSUNG MZ7GE480HMHP-00003
  • SAMSUNG MZ7GE240HMGR-00003
  • Samsung SSD 840 PRO Series
    recently blacklisted for 8-series blacklist
  • Samsung SSD 850 PRO 512GB
    recently blacklisted as 850 Pro and later in 8-series blacklist

Working SSDs:

  • Intel S3500
  • Intel S3700
  • Intel S3710

Source: When Solid State Drives are not that solid | Milliseconds Matter

Some 100,000 or more WordPress sites infected by mysterious malware | Ars Technica

More than 100,000 websites running on WordPress content management system have been found to be infected with malware that attacks the devices of site visitors. Google has blacklisted more than 11,000 domains. Reports suggest that the attackers exploited a vulnerability in the Slider Revolution Premium plug-in, which the company has known about since September 2014.

Moral of the story: Install WordFence and keep as up to date as possible with the WordPress plug-ins.

Some 100,000 or more WordPress sites infected by mysterious malware | Ars Technica.